Planning Analysis and classifying customers. Based on parameters,planning the service stratergy. Implementation of Process Process based Hiring Stratergy for Training:Creating Process based Manuals. Field and Voice Support Infrastructure. Support for Field Service Camps and Feet on Street. Review and Adherence Compliance/Attendence Adherence. Analysis and details of company wise by Relationship Manager. Capturing voice mail and personal interactions & MoM's using our in house data Software. Using and monitoring MIS/aging to proactivetly identify and analyze customer concerns.